How to Repair When You Messed Up

A step-by-step script:

  • Be as specific as possible. Don’t assume the other person knows what you’re talking about.

    An hour ago in the staff meeting I called you by another Asian-American employee’s name and then laughed it off.”

  • Remember to use “I” language. Don’t get caught up in explaining yourself - just briefly share your intentions.

    “I laughed because I felt very anxious and shameful when I realized that I could have offended you and others.”

  • Keep it simple, direct & clear.

    “I’m really sorry for my behavior.”

  • Describe your plans for being more mindful.

    If you aren’t sure, you could talk it through with a trusted co-worker first. We’re all learning!

    “Next time, if I ever make that mistake again, I’d like to muster the courage on the spot to call myself out for making a microaggression.”